RELAY SERVICE FOR VOICE CALLERS

coming soon

711 or 800-982-8772

Standard telephone users can easily initiate calls to TTY users. The Relay Operator types the hearing person's spoken words to the TTY user and reads back the typed replies.

How to contact the Deaf TTY user:

  • Dial 711 (or 1-800-982-8772).

  • You will hear a voice recording telling you to press "1" to make a relay call.

  • Give the Relay Operator the area code and telephone number you wish to call and any further instructions.

  • The Relay Operator will process your call, relaying exactly what the TTY user is typing. The Relay Operator will relay what you say back to the TTY user.

Need Information?

Do you need more information, or have a question or suggestion about our relay service? Let us know! 

Tips for Hearing Callers
  • Be sure to talk directly to your caller.

  • Avoid saying "tell him" or "tell her."

  • Say "GA" or "Go Ahead" at the end of your response.

VIDEO: HOW DOES WEST VIRGINIA RELAY SERVICE WORK?

 
WEST VIRGINIA RELAY VIDEO

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