Video-Assisted Speech-to-Speech (VA-STS)

coming soon

711 or 866-519-0570

Video-Assisted Speech-to-Speech (VA-STS) utilizes video conferencing technology to provide the STS relay operator with visual cues during the conversation which can improve the quality of your call.

Need Information?

Do you need more information, or have a question or suggestion about our relay service? Let us know! 

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
HOW TO USE VA-STS 

To make a VA-STS call, dial the West Virginia Relay STS toll-free number (866-519-0570) or 711 and request VA-STS. The relay operator will initiate a one-way video session to you and then dial the person you want to call using standard STS procedures.

 

STS Customer Service (877-787-1989) can provide you additional

information on equipment requirements and call procedures.

 

VIDEO: HOW DOES VA-STS WORK?
 
Video coming soon
DEDICATED CUSTOMER SUPPORT FOR STS USERS

 

 

 

The customer support representative will assist the STS user with:

 

  • basic information about STS

  • filling out customer profiles

  • other features designed to support STS users and their callers.

 

The customer support open 24 hours a day, 7 days a week.

877-787-1989
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

STS Customer Profile Form

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