Video-Assisted Speech-to-Speech (VA-STS)

coming soon

711 or 866-519-0570

Video-Assisted Speech-to-Speech (VA-STS) utilizes video conferencing technology to provide the STS relay operator with visual cues during the conversation which can improve the quality of your call.

Need Information?

Do you need more information, or have a question or suggestion about our relay service? Let us know! 

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

To make a VA-STS call, dial the West Virginia Relay STS toll-free number (866-519-0570) or 711 and request VA-STS. The relay operator will initiate a one-way video session to you and then dial the person you want to call using standard STS procedures.


STS Customer Service (877-787-1989) can provide you additional

information on equipment requirements and call procedures.


Video coming soon




The customer support representative will assist the STS user with:


  • basic information about STS

  • filling out customer profiles

  • other features designed to support STS users and their callers.


The customer support open 24 hours a day, 7 days a week.

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

STS Customer Profile Form

West Virginia Relay is provided by Sprint and administered by the Public Service Commission of West Virginia.  Although the information is available to anyone, West Virginia Relay retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:


  • Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of West Virginia Relay;

  • Include the information on your own server or in your own documents without the permission of West Virginia Relay;

  • Modify or re-use the text, graphics, or videos located on West Virginia Relay's website.


You may print copies of the information for your own personal use or store files on your own computer for your personal use only.

West Virginia Relay reserves all other rights. Copyright © West Virginia Relay 2020.  All rights reserved.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.