711 or 877-298-3330

Voice Carry-Over allows a user with a hearing loss to speak directly to a hearing person. When the hearing person speaks to the VCO user the Relay Operator serves as his/her "ears" and types everything said to his/her TTY or VCO phone.


If a late-deafened person has difficulty hearing over the phone, VCO is the perfect communication solution for them.


VCO with Privacy
This feature is similar to the standard VCO feature. However, the Relay Operator will not hear the VCO user's voice and only types the hearing person's responses back to the deaf/hard-of-hearing user. Request privacy by typing/voicing to the operator "Privacy ON."

Need Information?

Do you need more information, or have a question or suggestion about our relay service? Let us know! 


Mother speaks to her son directly.

The son speaks to his mother, and the Relay Operator types everything the son says, word for word, to the mother.

The mother reads on a TTY screen what her son says.


The Relay Operator specializes in all types of VCO calls, such as

  • VCO to TTY,

  • VCO to VCO, or

  • Two-Line VCO.

With this service, you no longer have to specify your call type to Relay Operator.


Two-line VCO allows a consumer with two telephone lines to use one line for speaking directly to a hearing person while the other line is used to receive the hearing person's typed responses at the same time. This feature provides a more natural flow of conversation without the pauses of single-line calls.



The Relay Operator types what the VCO user says to the TTY user. Whatever the TTY user types goes directly to the VCO user's TTY or text display equipment to be read.



The Relay Operator serves as both parties' "ears", typing what is said on both ends of the call.




West Virginia Relay is provided by Sprint and administered by the Public Service Commission of West Virginia.  Although the information is available to anyone, West Virginia Relay retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:


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West Virginia Relay reserves all other rights. Copyright © West Virginia Relay 2020.  All rights reserved.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.