coming soon

711 or 866-519-0570

Specially trained Relay Operators serve as the speech-disabled user's voice and repeat his/her responses to the called party. West Virginia Relay's unparalleled equipment and exceptional Speech-to-Speech (STS) operator training ensure that speech-disabled users will be heard and understood. There may be instances when an STS user will be asked to repeat his/her message to ensure that it is relayed correctly. As an added benefit, West Virginia Relay can permanently establish your call type as Speech-to-Speech.

Need Information?

Do you need more information, or have a question or suggestion about our relay service? Let us know! 

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

The STS user speaks directly to the other party.

The Relay Operator repeats the STS user's spoken words if needed.

The other party talks directly to the STS user.


This new feature makes call set-up easier for STS users. 


In order to speed up the set-up of the call, West Virginia Relay now offers My Email Set Up. Now the STS user can e-mail call instructions or information 2 to 24 hours prior to the call.  This may include information such as the number to be dialed, the name of the person being called, any special instructions and the nature of the call, or anything that makes it easier to complete the call.

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF




The customer support representative will assist the STS user with:


  • basic information about STS

  • filling out customer profiles

  • other features designed to support STS users and their callers.


The customer support open 24 hours a day, 7 days a week.

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

West Virginia Relay is provided by Sprint and administered by the Public Service Commission of West Virginia.  Although the information is available to anyone, West Virginia Relay retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:


  • Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of West Virginia Relay;

  • Include the information on your own server or in your own documents without the permission of West Virginia Relay;

  • Modify or re-use the text, graphics, or videos located on West Virginia Relay's website.


You may print copies of the information for your own personal use or store files on your own computer for your personal use only.

West Virginia Relay reserves all other rights. Copyright © West Virginia Relay 2020.  All rights reserved.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.