711 or 866-519-0570
Specially trained Relay Operators serve as the speech-disabled user's voice and repeat his/her responses to the called party. West Virginia Relay's unparalleled equipment and exceptional Speech-to-Speech (STS) operator training ensure that speech-disabled users will be heard and understood. There may be instances when an STS user will be asked to repeat his/her message to ensure that it is relayed correctly. As an added benefit, West Virginia Relay can permanently establish your call type as Speech-to-Speech.
Do you need more information, or have a question or suggestion about our relay service? Let us know!
HOW STS RELAY WORKS
The STS user speaks directly to the other party.
The Relay Operator repeats the STS user's spoken words if needed.
The other party talks directly to the STS user.
ENHANCED STS SERVICE
This new feature makes call set-up easier for STS users.
MY EMAIL SET UP
In order to speed up the set-up of the call, West Virginia Relay now offers My Email Set Up. Now the STS user can e-mail call instructions or information 2 to 24 hours prior to the call. This may include information such as the number to be dialed, the name of the person being called, any special instructions and the nature of the call, or anything that makes it easier to complete the call.
DEDICATED CUSTOMER SUPPORT FOR STS USERS
The customer support representative will assist the STS user with:
basic information about STS
filling out customer profiles
other features designed to support STS users and their callers.
The customer support open 24 hours a day, 7 days a week.