RCC TECHNICAL SUPPORT

Technical support is limited to the functions of Relay Conference Captioning and is not designed to assist participants with issues related to their computer, Internet connection, conference calling provider, etc.

 

Hours of Operation

  • Scheduling or Technical Department
    is available 24 hours a day/7 days a week.
     

  • Relay Conference Captioning service is available:

    • Monday through Friday: 8:00 AM to 6:00 PM

Scheduling Department

  • Office:  833-250-2784 

  • Support E-mail: RCC@sprint.com 

  • Fax: 877-877-3291

 

Technical Department

Emergency Support

  • 833-250-2784
    Please limit calls to 24-hour emergency number to "on-air" or "during live event" problems or issues. 

West Virginia Relay is provided by Sprint and administered by the Public Service Commission of West Virginia.  Although the information is available to anyone, West Virginia Relay retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:

 

  • Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of West Virginia Relay;

  • Include the information on your own server or in your own documents without the permission of West Virginia Relay;

  • Modify or re-use the text, graphics, or videos located on West Virginia Relay's website.

 

You may print copies of the information for your own personal use or store files on your own computer for your personal use only.

West Virginia Relay reserves all other rights. Copyright © West Virginia Relay 2020.  All rights reserved.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.