• 711 or 800-982-8771



  • 711 or 800-982-8772


Voice Carry-Over (VCO)

  • 711 or 877-298-3330


Speech-to-Speech (STS)

  • 711 or 866-519-0570


Hearing Carry-Over (HCO)

  • 711 or 800-982-8771


Español al español (Spanish-to-Spanish)

  • 711 or 866-519-0569


Español a inglés (Spanish-to-English)

  • 711 or 877-298-3348



West Virginia Relay Customer Service

  • 866-430-1274 (TTY or Voice)

  • 800-676-3777 (TTY or Voice)


Servicio al Cliente para hablar en español

  • 800-676-4290 (TTY or Voz)

Customer Support for Speech-Disabled

  • 877-787-1989


Customer Support for Voice Carry-Over

  • 866-931-9027


CapTel Customer Support

  • 888-269-7477

CapTel Customer Support (Español)

  • 866-217-3362


Customer Support Email

West Virginia Relay is provided by Sprint and administered by the Public Service Commission of West Virginia.  Although the information is available to anyone, West Virginia Relay retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:


  • Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of West Virginia Relay;

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West Virginia Relay reserves all other rights. Copyright © West Virginia Relay 2020.  All rights reserved.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.