OTHER RELAY SERVICES

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INTERNATIONAL CALLS

605-224-1837

West Virginia Relay allows you to place and receive calls to and from anywhere in the world using English language.

 

Callers from a country outside the United States may also access West Virginia Relay by calling 605-224-1837.

TTY PAYPHONES

711 or 800-982-8771

The Federal Communications Commission (FCC) issued an order outlining an interim plan for access to public payphone service through relay services. The order states:

 

  • All local calls from TTY pay phones are free of charge.

  • Toll calls can be billed through calling cards and prepaid cards.

  • TTY users who wish to use a coin TTY pay phone can use West Virginia Relay to assist in connecting calls. There are several ways to bill non-local calls:

    • collect;

    • third party;

    • calling card or

    • prepaid card.

 

TTY payphones are usually available at hospitals, airports, train stations, hotels, libraries, museums, government buildings and freeway rest stops.

DIRECTORY ASSISTANCE

711 or 800-982-8771

West Virginia Relay will relay Directory Assistance (DA) calls between TTY users and a DA operator. Once the caller makes the request, the Relay Operator will connect to the DA operator. After obtaining the number, the caller may choose to place the call through West Virginia Relay or dial TTY to TTY directly.

ANSWERING MACHINE OR
VOICE MAIL RETRIEVAL

711 or 800-982-8771

 

Answering Machine Retrieval (AMR) Instructions

  • To request answering machine retrieval, dial 711.

  • When the Relay Operator responds, type "AMR GA." 

  • The relay operator will type, "PLS PLACE YOUR HANDSET NEXT TO YOUR ANS MACHINE AND TURN ON GA."

  • The TTY user places a handset on the speaker part of the answering machine until all messages have been retrieved.

  • Then the TTY user places the handset back on the TTY and types "GA."

  • The relay operator types the messages.

 

Voice Mail Retrieval Instructions

  • To request voice mail retrieval, dial 711.

  • When the Relay Operator responds, type the phone number you wish to call with your password or special instructions and then "GA.

DIAL 911 FOR EMERGENCY CALLS ONLY

711 is not an emergency number

In case of emergency, relay users should call the TTY­ equipped 911 Center or emergency services center in their community.

 

NOTE: West Virginia Relay can process emergency calls but it may take longer for the connection to be made.

 

TTY users who cannot obtain emergency service via 911 may call 711 and inform the Relay Operator there is an emergency situation.

West Virginia Relay is provided by Sprint and administered by the Public Service Commission of West Virginia.  Although the information is available to anyone, West Virginia Relay retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:

 

  • Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of West Virginia Relay;

  • Include the information on your own server or in your own documents without the permission of West Virginia Relay;

  • Modify or re-use the text, graphics, or videos located on West Virginia Relay's website.

 

You may print copies of the information for your own personal use or store files on your own computer for your personal use only.

West Virginia Relay reserves all other rights. Copyright © West Virginia Relay 2019.  All rights reserved.