CUSTOMER PROFILE

A West Virginia Relay Customer Database Profile stores an individual relay user's call preferences, expediting call processing such as:

  • Frequently dialed numbers

  • Emergency numbers

  • Customer notes

  • Many other preferences

 

The relay user will have the flexibility of updating their user preferences as needed. User information is confidential and secure.

 

If you have questions or need assistance,

contact West Virginia Relay Customer Service:

TO SET UP YOUR PROFILE

Below are three options of obtaining and filling out your Customer Profile form:

Option #1

Customer Profile Online

 

You can fill out the form online. 

Click to go to Customer Profile online
Click to go to Customer Profile online
Click to go to Customer Profile online
Option #2

Print Customer Profile Form PDF


Click to download the Customer Profile form.

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

After you finish filling out the form, please mail it to:

West Virginia Relay Customer Service
P.O. Box 29230 - KSOPHR0312-3A
Shawnee Mission, KS 66201-9230

Or fax the form to 1-877-877-3291.

 

Option #3

Contact Customer Service


You can set up your Customer Database Profile by contacting West Virginia Relay Customer Service at

 

  • 866.430.1274 (TTY/Voice)

  • 800.676.3777 (TTY/Voice)

  • 800.676.4290 (Espanol)

  • 877.787.1989 (Speech-disabled)

  • 866.931.9027 (VCO only)


Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete. They are also available to answer any questions you may have.

West Virginia Relay is provided by Sprint and administered by the Public Service Commission of West Virginia.  Although the information is available to anyone, West Virginia Relay retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:

 

  • Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of West Virginia Relay;

  • Include the information on your own server or in your own documents without the permission of West Virginia Relay;

  • Modify or re-use the text, graphics, or videos located on West Virginia Relay's website.

 

You may print copies of the information for your own personal use or store files on your own computer for your personal use only.

West Virginia Relay reserves all other rights. Copyright © West Virginia Relay 2019.  All rights reserved.