Major Injuries Leading to Hearing Loss:
The Impact

Kraig Ankiewicz, a retired Air Force Veteran, lost his hearing from a head concussion. This event impacted his ability to communicate on the phone with his family and friends. He and his daughter, Myah, share their experiences and how the Sprint CapTel phone has helped them communicate in ways they didn't think was possible! 

Tear of Joy

Charlene Spencer, a first time CapTel user, shares her emotional experience trying out the service for the very first time! Tears of Joy at the recent HLAA Conference made Charlene's frustrations on the phone just melt away! This exciting service is going to make a huge impact on her life... how can we help make an impact on yours? 

Reconnecting with Friends & Family!

Vern and his adult children talk about the challenges they've experienced as a family when Vern began to lose his hearing and the blessings that the Sprint CapTel phone has brought to them!

Now Hearing Loss Won’t Hold Me Back Anymore!

Sometimes hearing loss comes gradually with age, or in Carolyn Ponder’s case, hearing loss can be dealt with their whole life. Carolyn has avoided the phone for years... she grew up with a hearing loss and has never been able to make phone calls independently. When she was introduced to CapTel a couple of years ago, her life changed. She doesn't shy away from the phone anymore and when it rings, she says "I'll get it!" 

Connecting with Family Members for the First Time

Wanda Anderson, a now seasoned CapTel user, shares her first experience using her CapTel phone with a phone call to her college aged daughter. The heartwarming experience of a mother/daughter connecting while miles away is a moment cherished! 

Confidence Restored

Carla Trivedi's confidence on the phone has been restored with CapTel! 

Sprint CapTel - Life Changing Access

Jan shares with the viewers her perspective of the Sprint CapTel phone. It's made a tremendous impact on her life and how she communicates on the telephone. 

West Virginia Relay is provided by Sprint and administered by the Public Service Commission of West Virginia.  Although the information is available to anyone, West Virginia Relay retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:


  • Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of West Virginia Relay;

  • Include the information on your own server or in your own documents without the permission of West Virginia Relay;

  • Modify or re-use the text, graphics, or videos located on West Virginia Relay's website.


You may print copies of the information for your own personal use or store files on your own computer for your personal use only.

West Virginia Relay reserves all other rights. Copyright © West Virginia Relay 2020.  All rights reserved.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.