West Virginia Relay Customer Service is available to assist with TTY calls, or to receive customer suggestions, comments and complaints. When calling about a specific incident, please remember to provide the Relay Operator's identification number, date and time of call. Or, for assistance during a relay call, callers may ask to speak to the Relay Operator's supervisor. Customer Service will also accept requests for West Virginia Relay brochures, outreach materials, presentations, or any other additional relay information.

Any questions? Need assistance? Contact us!


West Virginia Relay Customer Service (24 hrs, 7 days, 365 days)


Customer Service for people with a speech disability (Speech-to-Speech) 

  • 877-787-1989


Customer Service for people who use Voice Carry-Over (VCO) 

  • 866-931-9027


Captioned Telephone (CapTel) Customer Service 

  • 888-269-7477

  • 866-670-9134 (Español)


International (Relay calls into the U.S. from International destinations)

  • 605-224-1837 
    Calls originating from a foreign destination will need to dial a U.S. access code


Sprint TTY Operator Service

  • 800-855-4000

West Virginia Relay is provided by Sprint and administered by the Public Service Commission of West Virginia.  Although the information is available to anyone, West Virginia Relay retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:


  • Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of West Virginia Relay;

  • Include the information on your own server or in your own documents without the permission of West Virginia Relay;

  • Modify or re-use the text, graphics, or videos located on West Virginia Relay's website.


You may print copies of the information for your own personal use or store files on your own computer for your personal use only.

West Virginia Relay reserves all other rights. Copyright © West Virginia Relay 2020.  All rights reserved.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.