• When the phone rings, do you feel stressed? 

  • Are you worried that you won’t understand the person calling you?

  • Do you look around to see if someone else can answer the phone?


Well, worry no more!


Request for CapTel exhibition, demonstration, or presentation  

If you are interested in:

  • seeing a CapTel demonstration or

  • getting a CapTel presentation or exhibition

Please fill out online request below and submit.

Captioned Telephone Service allows you to answer your calls with confidence. You can relax and enjoy your conversations again! With your CapTel phone, your calls will be captioned and you won’t have to make wild guesses as to what the caller is saying. Captioned Telephone Service allows you to LISTEN 
and READ captions of everything your caller says during your phone conversations. 

Don't miss another word!



CapTel® is short for captioned telephone. A person with hearing loss places a call in the same way as dialing a traditional phone. CapTel uses voice-recognition technology to display verbatim captions of the other party's conversation on the telephone’s screen, allowing the person with hearing loss to hear and read all comments.


CAPTEL 2400i

A tablet-style telephone with a large, touch-screen display and helpful graphics. Ideal for people who prefer a contemporary telephone design.


Also includes touch-key dialing pad –letting users dial with traditional number buttons if they prefer.

CAPTEL 840 Series

For people who prefer the familiarity of a traditional telephone look and feel.


Available for use with standard analog phone lines or with a high-speed Internet connection (WiFi capable).


Ideal for people with low vision or who have difficulty reading the standard captions sizes.


CapTel 880i allows users to customize the font sizes, styles, and colors on an extremely large display.


The CapTel user speaks directly to the other party using a CapTel phone. 

The other party speaks directly to the CapTel user, with all of his words transcribed by a trained operator into text using voice-recognition technology. 

The CapTel user listens and reads the conversation on the CapTel display screen.



Below are three options of getting a new CapTel phone:

Become part of the Loan Program

The West Virginia Commission for the Deaf and Hard of Hearing Telephonic Communication Device Loan Program (TCDL) is available to help income-eligible West Virginians who have trouble using a telephone and need a CapTel phone. The equipment is not owned by the individual requesting it.

Click to go to Customer Profile online
Click to go to Customer Profile online
Click to go to Customer Profile online
Purchase a CapTel phone


West Virginia residents who do not qualify for the Loan Program may purchase the CapTel phone at the reduced cost of $75.00.

Click to go to Customer Profile online
Click to go to Customer Profile online
Click to go to Customer Profile online
Third Party Certificate

Per recent FCC regulations, individuals with hearing loss may receive an Internet-based CapTel phone free of charge if they complete and submit a Third Party Certification of Eligibility. The Third-Party Certification must be signed by a hearing health professional who confirms that the person applying has a hearing loss and would benefit from IP-based Captioned Telephone Service in order to communicate effectively over the phone.


  • Download and print the 
    Third Party Certification Form





  • Have the form signed and dated by a hearing professional such as an audiologist or specialized doctor



Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
  • Customer Service:
    1-866-670-9134 (Español)


  • Fax:


West Virginia Relay is provided by Sprint and administered by the Public Service Commission of West Virginia.  Although the information is available to anyone, West Virginia Relay retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:


  • Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of West Virginia Relay;

  • Include the information on your own server or in your own documents without the permission of West Virginia Relay;

  • Modify or re-use the text, graphics, or videos located on West Virginia Relay's website.


You may print copies of the information for your own personal use or store files on your own computer for your personal use only.

West Virginia Relay reserves all other rights. Copyright © West Virginia Relay 2020.  All rights reserved.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.