PLEASE, DON'T HANG UP
People with hearing and speech disabilities use the phone like everyone else – to find out about a product, make an appointment, reach a teacher, call a parent with a birthday party invitation, or simply to be neighborly.
Have you ever made a call and had someone hang up on you?
Do you want West Virginia Relay to educate those who do hang up on you?
Many deaf, hard-of-hearing, deafblind, and speech-disabled people find that businesses, organizations, and individuals they call through relay are unfamiliar with the Relay Service. As a result, when the Relay Operator announces the call “This is West Virginia Relay” to someone unfamiliar with this service, often, that person will hang up. Although not intentional, the hearing person who is receiving a relay call for the first time may hang up, thinking that a telemarketer is calling.
REPORT YOUR COMPLAINT ONLINE
If you have experienced a hang-up when placing a relay call, you can complete the hang-up incident form online on the right. A West Virginia Relay representative will follow up by sending a brochure, a letter, or by calling the resident or business that is the source of the complaint to explain the relay service.
Help West Virginia Relay increase awareness and get the message out about the “Please, Don’t Hang Up” campaign. Please fill out the form on the right with accurate information and click on Submit.
All information is confidential.