PLEASE, DON'T HANG UP

People with hearing and speech disabilities use the phone like everyone else – to find out about a product, make an appointment, reach a teacher, call a parent with a birthday party invitation, or simply to be neighborly.

 

  • Have you ever made a call and had someone hang up on you?

 

  • Do you want West Virginia Relay to educate those who do hang up on you?

 

Many deaf, hard-of-hearing, deafblind, and speech-disabled people find that businesses, organizations, and individuals they call through relay are unfamiliar with the Relay Service. As a result, when the Relay Operator announces the call “This is West Virginia Relay” to someone unfamiliar with this service, often, that person will hang up. Although not intentional, the hearing person who is receiving a relay call for the first time may hang up, thinking that a telemarketer is calling.

REPORT YOUR COMPLAINT ONLINE

If you have experienced a hang-up when placing a relay call, you can complete the hang-up incident form online on the right. A West Virginia Relay representative will follow up by sending a brochure, a letter, or by calling the resident or business that is the source of the complaint to explain the relay service.

 

Help West Virginia Relay increase awareness and get the message out about the “Please, Don’t Hang Up” campaign. Please fill out the form on the right with accurate information and click on Submit.  

 

All information is confidential.

 

 

West Virginia Relay is provided by Sprint and administered by the Public Service Commission of West Virginia.  Although the information is available to anyone, West Virginia Relay retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:

 

  • Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of West Virginia Relay;

  • Include the information on your own server or in your own documents without the permission of West Virginia Relay;

  • Modify or re-use the text, graphics, or videos located on West Virginia Relay's website.

 

You may print copies of the information for your own personal use or store files on your own computer for your personal use only.

West Virginia Relay reserves all other rights. Copyright © West Virginia Relay 2019.  All rights reserved.