WHAT IS RELAY SERVICE?
West Virginia Relay is a free service for all West Virginia residents, connecting individuals who are deaf, deafblind, hard-of-hearing, or have a speech disability with users of standard telephones. Whether calling on a standard telephone or a text telephone (TTY, a special phone with a typewriter-style keyboard), relay makes communication simple, 24 hours a day, 365 days a year.
Using West Virginia Relay is easy. Either the hearing or the deaf person dials 711 to reach a specially trained operator known as a Relay Operator. The Relay Operator acts as an impartial, two-way "relay" in the conversation, reading messages typed on the TTY to the hearing person while typing responses on the TTY back to the deaf caller.
Simply dial 711 to connect to relay. Confidentiality for relay users and Relay Operators is ensured by Federal Communications Commission (FCC) ruling.
Using relay is easy and offers access to the world for West Virginia Relay residents with hearing loss who are seeking two-way telecommunication. Friends, family, business associates and services are just a phone call away. MAKE YOUR CONNECTION ...
HOW DOES WEST VIRGINIA RELAY SERVICE WORK?
WHAT IS 711?
711 is a telephone relay number that connects standard (voice) telephone users with deaf, hard-of-hearing, deaf-blind and/or speech-disabled people who use text telephones (TTYs). Relay users can now simply dial 711 to connect with West Virginia Relay. This allows easier access, particularly for less experienced relay users such as businesses or friends and family of TTY users.
711 is NOT an emergency number and should not be confused with 911. However, if you use a TTY and cannot obtain emergency services on 911, you may call 711 and tell the Relay Operator that you have an emergency situation. The Relay Operator will then voice your emergency to the West Virginia State Police.
All states have 711. There is no fee for using 711 service.