Due to unexpected higher call volumes, please stay on the line for the next available relay operator. Do not hang up and call back. This will result in longer wait times.

 

Se encuentra un aumento de llamadas en este momento. Por favor espera en línea para un operador disponible. No se cuelgue para devolver la llamada porque resultará en tiempos de espera más largos.

WHAT'S NEW WITH WEST VIRGINIA RELAY 

VIDEO- ASSISTED STS
A female on a wheelchair with a laptop and webcab. A video of the female is visibale on the laptop's monitor screen.

Video-Assisted Speech-to-Speech

(VA-STS) utilizes video conferencing technology to provide the STS relay operator with visual cues during the conversation which can improve the quality of your call.

Click here to learn more

CAPTEL VIDEO TESTIMONALS

Video testimonials from customers who share first hand how CapTel service has impacted their lives. Men and women share their appreciation of this service that has helped them reconnect with family, friends, and business associates. 

Click here to view videos

FEDERAL RELAY

If you are a Federal employee (civilian or military) you qualify to use the Federal Relay services.

Federal Relay logo
CapTel 2400i
GET CAPTEL 2400i TODAY!

West Virginia Relay is provided by Sprint and administered by the Public Service Commission of West Virginia.  Although the information is available to anyone, West Virginia Relay retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:

 

  • Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of West Virginia Relay;

  • Include the information on your own server or in your own documents without the permission of West Virginia Relay;

  • Modify or re-use the text, graphics, or videos located on West Virginia Relay's website.

 

You may print copies of the information for your own personal use or store files on your own computer for your personal use only.

West Virginia Relay reserves all other rights. Copyright © West Virginia Relay 2020.  All rights reserved.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.