How to Report
If you have experienced a hang-up when placing a relay call, you can complete the Hang-up Incident form online. A West Virginia Relay representative will follow up either by sending a brochure, a letter, or by telephoning the resident or business that is the source of the complaint, to better inform the party about the relay services and get across the message, “Please, Don’t Hang Up." It may be the most important call you will receive all day!”
Help West Virginia Relay increase awareness and get the message out there about the “Please, Don’t Hang Up.” campaign.